FAQs

Frequently asked questions from users and buyers

• Can I bring my POM device on a commercial aircraft?
• Can I lower the call volume on my POM Mobile?
• Can I still trigger an alert in areas with poor cell coverage?
• Does POM require cellular service or WiFi?
• Does the POM Mobile device track me all the time?
• How can I tell if my POM Mobile device is fully charged?
• How can I troubleshoot the Bluetooth connection on my Android?
• How can I troubleshoot the Bluetooth connection on my iPhone?
• How do I add appointments in the POM Safe app?
• How Do I Receive Fake Calls when in "Do Not Disturb" Mode?
• How do I update the firmware on my POM Mobile?
• How do I Use Appointment Sync in the POM Safe App?
• How does POM locate me?
• How does the POM Mobile "know" what floor/suite/apartment number I am in if I am in a building?
• I did a triple-click test and asked the dispatcher to confirm my location, but it was wrong. What’s going on?
• I tried a triple click on my POM Mobile and it's not going through
• I tried to do a "One Hold" fake call on my POM Mobile and it's not working
• I'm trying to pair my POM Mobile but the app just says "Searching". What's wrong?
• POM 3 - Best Practices
• Subscription Information
• Warranty and Return Policy
• What cellular network does POM Mobile use?
• What do the LED colors on my POM Mobile device mean?
• Where do I Find my Invite Code?
• When I single tap my POM Mobile device, the LED is blue, not green. What do I do?
• Will the POM3 automatically power down when not being used?
• How do I migrate my POM 3 to the new POM Safe App?