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POM Safe Help Center
FAQs
Getting Started
POM Features
General Features
POM 3 Only Features
POM Mobile Only Features
FAQs
Product Announcements
Upcoming Announcements & Changes
Previous Product Announcements (archive)
Archive
Migration
FAQs
Frequently asked questions from users and buyers
POM 3 - Best Practices
Does POM require cellular service or WiFi?
How does POM locate me?
Subscription Information
Warranty and Return Policy
How Do I Receive Fake Calls and Text When in "Do Not Disturb" Mode?
Can I still trigger an alert in areas with poor cell coverage?
Will the POM3 automatically power down when not being used?
What cellular network does POM Mobile use?
Where do I Find my Invite Code?
How can I troubleshoot the Bluetooth connection on my Android?
When I single tap my POM Mobile device, the LED is blue, not green. What do I do?
What do the LED colors on my POM Mobile device mean?
Does the POM Mobile device track me all the time?
How can I tell if my POM Mobile device is fully charged?
I tried a triple click on my POM Mobile and it's not going through
How do I Use Appointment Sync in the POM Safe App?
How does the POM Mobile "know" what floor/suite/apartment number I am in if I am in a building?
I did a triple-click test and asked the dispatcher to confirm my location, but it was wrong. What’s going on?
I tried to do a "One Hold" fake call on my POM Mobile and it's not working
I'm trying to pair my POM Mobile but the app just says "Searching". What's wrong?
How can I troubleshoot the Bluetooth connection on my iPhone?
Can I bring my POM device on a commercial aircraft?